ACT - The Association of Christian Teachers

for Christians working in education

Don't always give the customer what he wants

Don't always give the customer what he wants

Kentucky Fried Chicken. Blackpool Pleasure Beach. Vodafone’s complaints call centre. These are service sector enterprises, businesses that do well if they live by the mantra that the customer is always right.  It may seem like stating the obvious, but it’s worth repeating now and again that schools are not in the service sector.

read more from this TES editorial

 

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